Privacy Policy
This privacy policy is effective as of May 22, 2023.
Querous, LLC is committed to respecting your privacy and protecting your personal information. This privacy policy describes how we use personal information gathered about visitors to this website. Please read the following carefully to understand our views and practices regarding your personal information and how it will be treated.
Querous, LLC’s services enable our clients to administer surveys on our platform. We host our clients’ surveys on our servers and collect the responses to those surveys on their behalf. On rare occasions we may also upload contact information of potential survey respondents on our clients’ behalf when it is necessary to match survey responses back to a respondent. We refer to this information as “Survey Data”. Our clients remain data controllers of this Survey Data and we process it exclusively as per our agreement with our clients. Other than Survey Data, we process very limited information about you.
Our clients have complete control over who they invite to participate in a survey, what information they collect inside the survey, whether they need us to upload potential respondent information (which they would provide us with), what the Survey Data will be used for, whether it will be combined with other information and data, who it will be shared with and how long it will be stored. Our job is only to program and host the survey on our client’s behalf, and deliver your survey responses back to them.
1. The information we collect about you
We collect the following information about you:
Survey Data: we collect your survey responses. On rare occasions our client may provide us with and ask us to upload your contact information when it is necessary to match your survey responses back to your record. Our client may also request that we ask you for additional information such as your name and email address inside the survey. As explained above, we process this Survey Data on our client’s behalf and make no use of it ourselves.
Cookies: our online surveys do not generally use cookies unless our client asks us to use a cookie to prevent you from completing a survey more than once.
Technical information: we collect technical information about your interaction with our server, including the type of browser and/or device used, operating system, date and time stamp, and IP address.
Your contact information: we will collect information provided by you if you contact us directly using the contact form on our website.
2. Security of your information
We take the security of your information extremely seriously. Our survey website uses encryption to transmit all information that you provide to us and this information is stored on secure servers. Our datacenter provider is also SSAE16 certified.
3. How we use your information
We use the information that we collect about you as follows:
Survey Data: we store and process your Survey Data solely to provide our services to our clients as per our agreement with them. We only use your Survey Data for our own purposes if required to do so by law, and/or if you consent to us doing so.
Technical information: we may use technical information about your interaction with our server for the purpose of system administration and maintenance, and ensuring network and information security. Certain technical information related to your visit (such as IP address) may be used for security purposes such as preventing you from completing a survey more than once, or to determine if you are accessing the survey via a proxy server (which some of our clients do not allow.)
Cookies: if our client has asked us to, our survey will use a cookie to prevent you from completing a survey more than once.
Your contact information: we will only use your contact information when contacting us directly in order to respond to your enquiry. In some cases, we may need to refer you to our client in order for them to respond to you directly.
We will never use any information that we have collected about you for marketing purposes.
4. Who we share your information with
Survey Data: unless we are required to do so by law, we will not disclose your Survey Data to any third parties other than our clients and any sub-processors that have been authorized by them.
Technical information: your IP address and browser/device type may be shared with a third-party vendor in order to determine if you are accessing the survey via a proxy server (which some of our clients do not allow.) On some occasions our client may ask us to show you a video presentation as part of the survey. This may require us to use the services of YouTube for the integration of such videos. YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA is the operator of the corresponding plug-ins. When you are shown a survey screen with the YouTube plugin, a connection to the YouTube servers is established. YouTube will be informed which pages you visit. If you are logged into your YouTube account, YouTube can collect your personal surfing behavior. You can prevent this by logging out of your YouTube account beforehand. If a YouTube video is started, the provider uses cookies which collect information about user behavior. If you have deactivated the storage of cookies for the Google Ad program, cookies will not be stored when viewing YouTube videos. YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the saving of cookies in your browser.
Your contact information: when contacting us directly we may, if necessary, refer your enquiry to our client.
5. How long we keep your information
As a general rule, each January we delete all Survey Data (including any uploaded contact information) of all survey projects that have been completed. If our client decides they want this data deleted prior to such time, they have the right to ask us to do so. Technical information about your interaction with the server (also known as a raw log) is archived at the beginning of each month, and the previous month’s archive is deleted at the same time. We reserve the right to retain any collected information (including the abovementioned) for a longer period of time as long as we have a specific reason to do so.
6. Your rights as a data subject
At your request we will provide you with information about whether we hold any of your personal information other than your Survey Data, and provide a copy of this information to you. To request this information please use the contact form on our website (querous.com) and include any information (such as invitation URL) that can help us locate such information. You may also request that we update, amend, correct or delete your personal information.
If you wish to delete your Survey Data, or opt out of any use or disclosure of your Survey Data, you will need to contact our client directly. Where necessary, we will provide assistance to our clients to deal with your request.
7. Changes to our privacy policy
If we make any changes to this privacy policy, the updated policy will be posted on this page with an updated effective date.